1.1 Creating a new ticket in the client portal
Go to https://client.interstellarconsulting.com/clientarea.php Enter your email and password to login into the client portal.
When you click on the open ticket the new screen will open with fields that need to be filled.
There you need to enter Subject, Department, Related Services, and Priority.
After that in the message field, you can write your requirements or inquiries about your project.
You can even attach any documents like pdf or word file to the tickets, after adding content you can preview the ticket before sending that. Once you are done with adding the fields you can submit the ticket.
1.2 Managing the previous tickets
To manage your tickets and to give a response for those tickets, Go to Support in the navigation menu and select Tickets in the drop-down.
Your recent tickets will be displayed on the top left side, you can click on them to get the full conversation regarding a particular ticket.
Or by selecting My Support Tickets in the left sidebar, all of your tickets will be displayed with status open or closed.
You can view your tickets based on open, answered, customer replay, or closed by applying the filter.
1.3 Creating a new ticket using email
If you are a registered customer, You can directly create a ticket by email.
From your registered email address by sending an email with queries to support@interstellarconsulting.com will create automatic tickets, so no need to go inside the support portal if you want create a new ticket or adding replies to old tickets.